5 Easy Steps to Improving Your Security Guard Service
What we have found is that almost all security guard companies are capable of providing the support that property supervisors want, but too often do not because of a lack of continuing quality management procedures.
Safety guard companies are unlike any vendor that a home manager usually hires. If you employ a painter, then you can see whether or not they are doing their jobs by taking a look at the walls. But when you employ a security guard company, how often can you see if the protector company is doing their job which includes running background checks and drug screenings, providing good training to your own guards, and effectively monitoring and supervising your guards. In the majority of cases they likely are, but it’s crucial to implement a method of verification and quality management to make sure that problems connected with the lack of doing these jobs don’t begin to happen.
In this guide we will discuss five (5) easy steps to enhancing your security guard service and achieving what you imagine as your ideal construction security guard.
Screen Your Guards Qualifications
In many nations, guards are mandated to have a specified amount of training before they can begin working as security guards. If your state is one of these states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the sort of training that is being provided by your security company and inquire does it look adequate.
It is also your security guard company performing background and drug screenings on all your guards BEFORE they send them to your own property? If they are, they should be providing you with verifications. If not, why?
Another superb way to screen if the protector is a fantastic fit for your house is to conduct a short”interview” to get a feel for the guard and to describe your expectations. This initial conversation can tell you a lot about what to expect from that guard and it gives you an opportunity to ask a different guard if you think that it is essential.
Evaluate Guard Training
Although most security guard companies have a very thorough orientation that introduces each guard to the company itself, in several cases the shield’s orientation to his delegated property isn’t as complete. We call the orientation to the delegated property”Website Specific Training”. Find out what your website specific training looks like:
• Does it happen at your premises?
• Who does the training?
• How long is each new officer trained?
• How long can the security company double bank?
• How thoroughly are your post requests explained?
Determine the answer to every one of these questions and be certain that they fit with what you believe is adequate. You should even consider sitting in on your security guard business’s orientation and your website specific training to acquire an understanding of what goes into preparing a guard to work at your premises.
Protect supervision is one of the main factors of good security guard support. When security companies deliver poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the protector to learn and better understand their duties. If the guards aren’t being supervised, they begin to feel that their work isn’t significant and they begin to find themselves as not as a part of the security group. When guards don’t feel like part of your group it generally contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t require onsite oversight, how can your security guard company remotely oversee its defenses? Outside of the normal security company field manager spot checks, the 2 methods of remote supervision that prove most effective are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to make rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they are on your premises. These tracking systems allow the security guard company to track the log and time the activity of the guards while they are making rounds to various areas on your premises. Many Officer Tour Tracking Systems can generate reports that empower the security guard company to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be provided with an abridged version of these reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve found that using a method for guards to check in regularly with the security guard company provides a way of making certain that each guard is secure and alert. By having guards check-in regularly with the security guard company, at least every 30 minutes, guards believe that their security is important and that being awake and alert is also an important part of their job.
Expand Your Favorite
After hours inspections of your guards are always good ways of finding out just what is happening with your security as you aren’t there. During these inspections, be sure to ask your security guards questions regarding their responsibilities and duties to make sure that they know their jobs. In fact, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when choosing a security adviser be confident that the adviser isn’t actually a security guard company. If that’s the case, your audit is guaranteed to develop problems with your current security guard company.